Every sale is extremely important to me and I appreciate each and every one. I will do everything I can to make your purchase a smooth worry free transaction for you. I would love to help you with your custom order/custom sizing so please let me know if you have any ideas that you would like me to work on for you. I will email detailed instructions for the "DIY" supplies/kits by request. I prefer not to use paper instructions if at all possible. Thank you, Tom
I will begin processing your order once I receive full payment. Most of our made to order items will be produced and shipped within 1-3 business days. The craft supplies and "DIY" items will be shipped within three business days of payment. My main goal is to complete the items and ship your items as soon as possible.
Please let me know if it is a rush order and I’ll try to accommodate your request.
You may pay for your order with the multitude of ETSY payment options.
Once your payment is processed most of the products will ship within 1-3 business days unless otherwise noted in the listing shipping details.
We will typically ship UPS ground for shipping.
Unfortunately we do not deliver to P.O. Box addresses.
Please note: For the longer table legs and for large orders I often ship them in separate boxes due to the length and weight of the pipes and fittings. I will keep you updated if the boxes are not scheduled to arrive on the same day.
At this time we do not ship to Hawaii or Alaska due to high cost of shipping for the heavy iron pipes.
Please report any damaged packages to me as soon as possible so I can address the issue immediately with the shipping service.
If you have any questions at any time please message me. I will respond promptly.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 2 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale
Questions about your order?
Please contact me if you have any problems with your order.
Returns and exchange details
Returns will be accepted within 14 business days of delivery for a full refund unless they are custom orders (see above policy for custom orders).
I will issue a full 100% refund for a purchase that you are unhappy with or that is damaged in any way. Please return items in new condition (no damage or alterations) to qualify for a refund. Unfortunately damaged items can not be resold by me as new so I cannot accept them in damaged condition.
Any custom made order (custom size cut pipe items included) will not be accepted for a refund. I will make every effort to facilitate a satisfactory transaction.
I do require the buyer pay for the return shipping and please return item/s in the condition they were shipped.
No returns will be accepted after 14 days.
***Returns will not be accepted for any 2" pipe or larger pipe size custom orders.
All custom orders will be considered and we can send you an estimate for your request.
For custom size table frames please include the pipe diameter size you wish to use (1/2", 3/4", or 1" currently available), length of table top, width of top, and desired table top height (minus the thickness of your top).
"Black pipe" is the construction industry name used for this type of piping. It is dark in color (not black but a more dark gray color) unpainted steel like what is used in construction projects. Since the pipes and fittings are raw steel and iron the color may not be uniform and can contain slight imperfections that add character to the design of the product.
This is typically what is often used and desirable for authentic industrial decor and interior design. The "black pipe" is paintable.
**Please Note: The unpainted black pipe can have some imperfections and the pipe coloring can differ slightly from the pipe and fittings.
I recommend that you do not clean the iron pipes with water. The pipes and fittings will rust.
All "DIY" parts kits will need to be cleaned prior to assembling. I recommend using a degreasing formula (ZEP 505 in the spray bottle from Home Depot) works very well.
I will email detailed instructions for the "DIY" supplies/kits by request. I prefer not to use paper instructions if at all possible. Thank you, Tom
Frequently Asked Questions
The straight shelf brackets are listed by the length of the pipe. Once the pipe, mounting flange and end cap are installed the space where the shelf will rest will measure 3/4" - 1" shorter so for example, if you purchase 8" shelf brackets they will actually measure 7"-7-1/4" depending how tightly you screw the pipes together (for your shelf to rest on).
Is the black pipe painted?
"Black pipe" is the construction industry name used for this type of piping. It is dark in color (not black but a more dark gray color) unpainted steel like what is used in construction projects. This is typically what is often used in authentic industrial decor and interior design. The "black pipe" is paintable.
The black pipe "DIY" items are delivered as a parts kit and need to be cleaned (please read the listing product description). They have a thin coating to protect the pipe from scratching during shipping/delivery. I like to use A degreaser from Home Depot like ZEP 505 or a similar product in the spray bottle. Simply spray on the pipe and wipe off. Repeat this a few times to be sure all of the remaining coating is clean.
Custom and personalized orders
Many of our products are customizable including the shelving units and table base frames. If you have an idea for one of these items message me with your idea and include as many details as possible (with a sketch or photo example if you have one). Typically I can give you a quote for a table frame if I have the desired pipe diameter (1/2", 3/4", or 1"), length, width/depth, and height.
For shelving units I will need height (from ceiling to the bottom of the unit), shelf depth, space in between each shelf (in inches), number of shelves you want and the diameter size of pipe (1/2", 3/4", or 1" available).
Do you accept returns?
Please review my return policy in my Etsy store. I do accept returns within 14 days of delivery. Any items returned after 14 days will not be accepted for a refund. Please open your order and check all items on arrival to make sure they are acceptable to you. Let me know if there are any defects, damage or missing parts so I can address these immediately.